One of the biggest challenges to small-business owners, including home-based businesses, is finding out what your customers want. A recent article in USA Today gives some good tips on how to do this.
In a nutshell, simply ask your customers on a one-on-one chat what they like and don't like about your buiness. Give customers questionnaires to fill out and offer a freebie of some sort as an incentive. Also, hiring a telemarketing company or your teenager's friends to call a sampling of your customers for feedback on your company.
I'll tackle this topic more in-depth in an upcoming At Home News issue. Don't forget you can sign up to receive this free, monthly e-newsletter by clicking on the newsletter tab.
Until next time,
Sarah
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